Refund policy
Returns and refunds
We want you to be happy with your rug. If you are not, you can return it.
Right of withdrawal
If you are a consumer resident in the European Union, you have 14 calendar days from the day you receive your order to withdraw from the purchase without giving any reason. To exercise this right, email us at redlinerugs.shop@gmail.com with your order number before the 14 days are up.
Condition of the item
The rug must come back unused, in its original condition and packaging. Rugs that have been walked on, washed, cut, or damaged by the customer cannot be refunded.
Who pays for the return
Return shipping is paid by the customer, unless the item arrived faulty, damaged or was not what you ordered — in that case we cover the full cost.
Refunds
Once we receive the returned rug and check its condition, we refund you within 14 days using the same payment method you used to buy. We refund the price of the item plus the standard delivery cost you originally paid.
Faulty or damaged items
If your rug arrives damaged or with a manufacturing defect, email redlinerugs.shop@gmail.com within 14 days of delivery with photos of the problem. We will send a replacement or refund you in full, at your choice, at no cost to you. This is in addition to your statutory legal guarantee of conformity.
How to start a return
- Email redlinerugs.shop@gmail.com with your order number and the reason.
- We reply within 2 business days with the return address and instructions.
- Send the rug back and keep your tracking number.
Do not send anything back before contacting us — returns sent without notice may not be processed.